Field Interviewer Job Description

University of Michigan

Job title: Field Interviewer I

University Code:013400

Job Summary

Perform decentralized data collection tasks using Survey Research Center (SRC) standardized interviewing techniques and protocols. Complete all associated project study and administrative duties to specified expectations.

Duties and Responsibilities

Data Collection

• Complete production interviews with respondents in-person or by telephone using standardized interviewing techniques.
• Accurately complete Computer-Assisted interviews (CAI) where verbatim responses are entered into a computer.
• Complete refusal conversion sample as assigned.
• Administer standardized physical measurements and/or cognitive assessments with adults and children as required by the project.
• Legibly complete paper documents and forms.
• Work in a variety of locations including disadvantaged neighborhoods, locked/gated communities, and rural settings.
• Travel in all weather conditions, and at night as required by the project.
• Transport up to 30 pounds when conducting interviews with respondents in homes, educational establishments, medical centers or other designated locations.
• Seek and accept guidance, coaching and mentoring.
• Communicate effectively.
• Maintain the security and confidentiality of all data and materials. Store university documents and equipment in a secure, private, and locked area.
• Display an understanding of study content and concepts.
• Demonstrate full technical competency and understanding of methods and procedures associated with interviewing and administrative activities using a laptop or related computer equipment.
• Complete assignments within specified goals and deadlines.
• Meet or exceed production standards or metrics set by assigned project(s).
• Abide by all protocols for confidentiality and safety.

Administrative

• Accurately complete and submit by mail or electronically all associated study and administrative materials, such as questionnaires, consent forms, coversheets, timesheets, expenses, and receipts in a timely manner with support as needed.
• Read and interpret documents such as procedure manuals and work instructions. Review protocols and procedures as needed.
• Compose and submit routine reports and correspondences in a timely manner.
• Maintain regular communication with the team and as directed by a Production Manager.
• Attend regular conference call meetings.
• Exercise sound judgment when determining when information needs to be advanced to other decision makers.

Behavioral Competencies

• Engaged and invested – Displays responsibility, thoughtfulness, responsiveness and a positive focus.
• Organizational Stewardship – Demonstrates awareness of and support for the Survey Research Center’s capabilities and mission.
• People Effectiveness – Builds positive interpersonal relationships; demonstrates effective skills when working with others.
• Collaboration – Evokes cohesion in and across work teams, building and maintaining rapport and cooperation with co-workers to meet project deliverables.
• Other related duties as assigned.

Required Qualifications

• High School diploma, GED, or an equivalent combination of education and experience.
• Familiarity with laptop/desktop computer.
• Available to work the required number of hours per week as set by the project.
• Maintain a flexible schedule that will allow attendance at training and a production work schedule that includes work during the day, evenings and weekends. Time of work can vary from early morning to evening.
• Available, reliable transportation to meet the demands of the assignments.
• Ability to screen/interview individuals in their household, which may require ascending/descending floors of apartment buildings or single family dwellings.
• Ability to conduct phone interviewing with individuals in a household.
• Ability to communicate clearly to enable effective data collection.
• Work independently without frequent in-person supervision to meet deadlines.
• Demonstrated attention to detail.
• Receptive to receiving constructive feedback to improve quality of data collection efforts and interviewing techniques.
• Excellent communication and organizational skills with the ability to work collaboratively with others.
• Ability to meet the travel requirements of the project.

The University of Michigan is an equal opportunity/affirmative action employer