Last updated on
September 20, 2016

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Survey of Consumer Attitudes - Fall 2017
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Study Description: The Surveys of Consumer Attitudes (SCA) is a data collection project that began in 1946 and conducts 500 telephone interviews each month. Survey Technicians will contact households via telephone to complete a household roster, and interview selected adults. The questionnaire length varies by month, and includes questions regarding consumer expectations about changes in inflation, unemployment, interest rates, and prospects for economic growth over the near and long term. The Index of Consumer Expectations, part of SCA, is an official component of the Index of Leading Economic Indicators, devised by the U.S. Department of Commerce, and data from SCA (also known as the Surveys of Consumers) have proven to be accurate indicators of the future course of the national economy.
Training: mid-September
Production Period: 2017 September - 2018 February
Staffing: 10 to 15 Interviewers
Project Mode: Centralized Telephone

Please apply by 11:59 PM on 8/25/2017
The Surveys of Consumer Attitudes (SCA) is a data collection project that began in 1946 and conducts 500 telephone interviews each month. Survey Technicians will contact households via telephone to complete a household roster, and interview selected adults. The questionnaire length varies by month, and includes questions regarding consumer expectations about changes in inflation, unemployment, interest rates, and prospects for economic growth over the near and long term. The Index of Consumer Expectations, part of SCA, is an official component of the Index of Leading Economic Indicators, devised by the U.S. Department of Commerce, and data from SCA (also known as the Surveys of Consumers) have proven to be accurate indicators of the future course of the national economy.

RESPONSIBILITIES
• Persuade participants from diverse backgrounds to participate in social science surveys.
• Accurately complete Computer Assisted Interviewing (CAI) instruments, where responses to questions are recorded verbatim into a computer using standardized techniques.
• Utilize effective respondent contact and sample management procedures for assigned individual case loads.
• Conduct and complete refusal conversion interviews.
• Assist with pre-testing and testing of survey instruments.
• Code data entry applications.
• Perform operations following questionnaire completion including editing, interpretive data coding, and evaluation of survey responses.
• Perform at acceptable levels as measured by response rate, productivity, attendance, recording accuracy, and use of General Interviewing Techniques.
• Assist with the implementation of additional data collection services such as administration of mailings, specialized respondent tracking, data entry, and recruitment of focus group participants.
• Ability to read and interpret documents such as procedures manuals and work instructions.
• Ability to present research study goals and objectives in a professional and ethical manner.
• Ability to maintain the security and confidentially of all data.
• Display good teamwork skills and willingness to continually improve performance.
• Other related duties as assigned.

QUALIFICATIONS:
• Graduate from high school or GED equivalent.
• Successful completion of a background check.
• Familiarity with desktop or laptop computer.
• Quality of voice that will enable respondents to hear the questions read in a uniform way.
• Receptive to monitoring and constructive feedback from supervisors to improve quality of interviews and interviewing techniques.
• Successful completion of General Interviewing Techniques training session on standard SRC interviewing techniques.
• Successful completion of certification interviews at the end of SRC training.
• Ability to work 16-20 hours per week on average, including weekends. Some projects may require more than 20 hours per week, but most interviewers work approximately 20 hours per week.


The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

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